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Frequently Asked Questions
Administrative
Why do I need to pay my copay at the time of my office visit?
In our contracts with the insurance companies, we are required to collect your copay at th time of your visit. The money is partial payment for the services we offer when you come to the doctor. The insurance company subtracts this payment from what they will pay the doctor and they expect you to have paid your copay at the time of the visit. If the copay is not paid before statements are sent out, there is a billing fee of $10 added to the amount owed for the copay to offset a portion of our processing fees.
Why am I asked to call my insurance company to verify my coordination of benefits (COB)?
The insurance company needs to verify that you do or do not have other insurance coverage. From time to time, coverages change and insurance companies need to update their records and will not pay claims until the verification has occurred. If you are covered by more that one insurance policy, payment from each is determined by which is considered the primary insurer and which is secondary. To update/verify your COB information normally requires you to call your insurance company's customer service representative and update the information over the phone. After we contact you to inform you that you need to call your insurance company, if they continue to not pay the claim due to a COB issue, we will transfer the balance unpaid by insurance to your account in the next billing cycle (every 28 days).
A friend of mine is looking for a new doctor for her baby. I love you guys, but she's a tough sell. Do you have any information I can give to her so that she knows what you guys are all about?
We'd love to be able to take care of her little one! The attached document makes a great print out. Show it to her and then tell her to give us a call.
More information: "Welcome to Covenant"